Nick Knapp
Leading teams through complex problems to deliver
intuitive products customers love.
Three projects where research drove the outcome.
Scroll horizontally to walk through the work — education, financial, and healthcare UX — from problem framing to shipped design.
JPMorganChase ATM & Branch Locator
Refocused web, iOS, and Android around availability — cutting support calls 22% and lifting CSAT 15 points.
Read case studySmileMD Provider App
One mobile app for anesthesiologists, nurses, and paramedics — collapsing six disconnected workflows into a single case-day tool.
Read case studyInnovation Campus
Redesigned the digital front door for three distinct audiences — cutting the admissions inbox volume by 40%.
Read case studyEmpathy. Simplicity. Curiosity.
I've spent more than 15 years designing for some of the world's most recognized brands — Sony BMG, iHeart Media, the U.S. Navy Blue Angels, and the USAF Thunderbirds, among others. Today I'm VP, Design Lead for User Experience at JPMorganChase, where I create products that provide meaningful, relevant experiences for the people we serve.
I enjoy collaborating with talented people who solve complex problems with creative solutions. I lead with empathy, simplicity, and curiosity.
Design Without Fear. A playbook for practicing UX designers.
Available now on Amazon
Beautiful is the result of decisions, not the goal. Design Without Fear is a working designer's playbook for navigating the messy middle of the craft — making confident moves when the brief is fuzzy, the stakeholders disagree, and the deadline already shipped.
Let's build something
worth using.
Open to conversations about UX opportunities.