Nick Knapp

Vice President, UX Design Lead

• Reduced ATM downtime due to cash faults by 5% by implementing a new, well-tested experience.
• Led the development of design team templates and documentation for the ATM channel.
• Eliminated risk, reduced ticketing errors, and improved overall experience for in-house applications.
• Facilitated cross-functional team workshops to ensure pain points, perspectives, and opportunities were met.
• Delivered high-fidelity prototypes to communicate design concepts to stakeholders.

Senior PX Designer (Contractor)

• Designed user-centered interfaces for the OptiFreight Logistics medical segment.
• Conducted product research discovery with stakeholders through interviews and shadowing.
• Contributed to the development of design team templates and documentation in Figma.
• Created wireframes and high/low-fidelity prototypes to communicate design concepts to stakeholders.
• Facilitated cross-functional team workshops to surface pain points, perspectives, and opportunities.

UX Designer

• Led user-centered design for digital products including mobile apps and websites.
• Conducted usability testing to validate design decisions and identify areas for improvement.
• Contributed to the development of design guidelines and style guides using UXPin.
• Partnered with cross-functional teams to ensure design decisions aligned with product goals.
• Created wireframes and high/low-fidelity prototypes to communicate design concepts to stakeholders.

UX Designer & Developer

• Led design in building public and private-facing websites for a district of 17,000+ students.
• Engaged community and staff with usability testing and interviews to improve digital platforms.
• Led design of district graphical and published works, remaining true to the brand.
• Expert proficiency in creating wireframes and prototypes with Adobe XD.
• Created solutions to complex problems while keeping the user at the center.

Bachelor of Science, Graphic Information Technology